Leads enterprise SaaS, AI and BPO solution implementations, designs IT governance workflows, and develops expansion plans with customers across sales, product and delivery teams.
About this role
Product Adoption & Support Operations at Josys, an AI-driven identity-security platform that unifies management and defense of authentication information across people, AI and systems, integrating SaaS management, access governance and license optimization.
The role designs and drives Josys's Product Adoption & Support Operations mechanisms domestically and globally. Rather than passive user support, it fully uses cutting-edge tools such as Zendesk and Pendo to build self-service experiences where customers can master the product without a dedicated contact. Josys aims to be a rare Japan-born global SaaS with talented global colleagues. Employment is full-time in Tokyo. The posting is in Japanese.
Applicants need practical customer-success or product-support experience with B2B SaaS, a strong understanding of cloud services, identity management, permissions and single sign-on, and the ability to turn complex customer problems into improvements to content and product experiences.
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