Business planning position for go-to-market strategy and operations. The supplied posting specifies the role and Tokyo location, without further duties or qualifications.
About this role
This is a senior, player-coach management role leading the team responsible for Solution Consulting and Account Consulting for enterprise customers. The team helps organizations redesign IT operations and adopt solutions combining SaaS, AI and BPO, from initial implementation through expansion.
The role sets account strategies and customer-segment plans, manages KPIs and pipeline, and drives upsell and cross-sell opportunities. It supports complex stakeholder negotiations, leads projects across Sales, Customer and Product functions, and designs scalable operating models. The manager also oversees team structure, assignments, hiring, onboarding, enablement, coaching and playbook development, while feeding customer insights into product and go-to-market strategy.
Applicants must have practical experience in one or more of enterprise customer success, consulting, project management, SI account sales, customer-facing project delivery, business or system requirements definition, or account management. They must also have experience structuring complex problems and leading a two-to-five-person team, or launching a new department or team.
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