Customer Success

This customer success role supports corporate customers using ICT services. The main responsibility is guiding existing customers through license renewals and related procedures while helping them continue to use services effectively.

Day-to-day work includes onboarding and adoption support for cloud services such as SaaS and IaaS, responding to client inquiries, hearing and understanding customer issues, and proposing upsell and cross-sell opportunities in coordination with account sales representatives. The role also proposes operational improvements to increase efficiency. At renewal time, the customer’s usage is analyzed and a more suitable configuration may be proposed to improve convenience and reduce costs.

Applicants must have at least two years of experience in corporate sales. Experience in the ICT field, practical experience with cloud or network services, the ability to handle multiple administrative tasks in parallel, and an interest in improvement proposals or new initiatives are welcomed.

The organization provides a broad range of services, including networks, security, mobile, cloud, and data centers. The team is in its fourth year and has expanded from six to 17 members. New hires first learn industry fundamentals, products, and tools through online internal courses, followed by on-the-job training with a senior employee. Customer contact is introduced progressively with support.

The position is based in Shinagawa, Tokyo. The standard arrangement is approximately three office days per week, with flexible work according to individual discretion. Working hours use a flextime system without core hours, with a standard working time of 7.5 hours per day and a 60-minute break. The employment type is full-time and annual compensation is stated as JPY 4,000,000–6,500,000. Annual holidays exceed 120 days, and stated benefits include social insurance, commuting allowance, a Remote Worker allowance, and qualification-acquisition incentives.