Support Service Cloud sales by assessing customer needs, shaping solution architectures, configuring tailored demos, resolving technical objections, and preparing proposals.
About this role
This Account Solution Engineer sits in Salesforce’s Solutions organization, supporting cloud-solution proposals from business and technical perspectives. Working with Account Executives, the role addresses business challenges for enterprise customers in the human resources and media industries and shapes proposals using CRM, AI, and Agent capabilities.
The work includes developing solutions and future system plans, then creating and delivering customized demos that incorporate AI and Agent functions. The role prepares proposals focused on solution design and implementation planning, sales materials, industry Sales Plays, solution maps, and specialized demos. It also presents at seminars and events and supports marketing through demonstrations.
Applicants must have at least three years of experience in CRM or related-solution proposals, SI proposals in the relevant solution area, project management or project leadership, or IT consulting. They must also have at least five years of experience developing or customizing demos in the relevant solution area, plus presentation or demonstration experience at seminars or events.
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