Business Development Manager (Service Business)

Fortinet

Biz Dev

Sales

Account Mgr

About this role

This Business Development Manager sits in the sales organization and focuses on service business growth. The role covers advanced and professional services, developing new-client opportunities while retaining and expanding existing service accounts. It works with account managers, sales channels, services, marketing, sales engineering, and implementation teams to align customer needs with service plans and revenue objectives.

The manager generates pipeline, leads pre-sales, assesses requirements, presents to customers, builds executive relationships, and coordinates implementation, readiness, service, and satisfaction reviews. The role also monitors customer satisfaction and owns escalated issues through resolution. Required qualifications include 10+ years in IT, 8+ years in sales with funnel management, a bachelor’s degree, services-revenue experience, client relationship and strategy experience, and knowledge of networking and security solutions. Cross-functional negotiation experience and the ability to commercialize new services are also required.

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