Customer Business Operations Specialist

This role sits within NVIDIA’s Japan Sales Operations team and supports a strategic direct customer across multiple production sites. It focuses on maintaining reliable customer-facing order, supply, and delivery processes while coordinating with sales, finance, operations, demand planning, and global colleagues.

The specialist owns the order lifecycle, including purchase-order processing, booking, delivery coordination, forecast and supply tracking, schedule changes, delay resolution, accounts-receivable reconciliation, credit-limit management, rebate tracking, export documentation, environmental surveys, quotations, and RMA follow-up. The work also includes customer and compliance documents and reporting on returns and defect rates, using ERP or order-management systems such as SAP.

Applicants need a bachelor’s degree in Business, Supply Chain, or a related field, more than three years of experience in customer operations, supply chain operations, or order management, and practical experience with order-to-delivery workflows. Strong analytical ability, cross-functional collaboration, and direct customer-facing experience are required.