Disability Employment Team Management Specialist

This role manages operations within the Business Support Headquarters, with a focus on helping inclusive members establish long-term careers and perform effectively. Responsibilities may include teaching and supporting members according to their aptitude, coordinating work with related departments and external parties, and personally leading more difficult tasks when needed.

The role may cover general affairs and office operations at the headquarters, including business card management, operation of the main telephone line, postal management, and office facilities management. It also includes coordination with departments that outsource administrative or aggregation work to the team.

For outsourced operations, responsibilities include setting and monitoring KPIs such as processing volume, productivity, and quality; managing performance and quality; designing and improving workflows; introducing AI tools to improve efficiency and automation; optimizing processes; and negotiating or coordinating with internal departments and group companies.

Member support includes work assistance, instruction based on individual aptitude, follow-up to maximize output, onboarding, one-on-one support, career-path design, development planning, and relationship building with employment support organizations and related external institutions. Organization development responsibilities, such as role design, leader development, peer-support structures, training planning, and workplace adjustments, may be added gradually.

The Business Support Headquarters supports company-wide operations and includes the Office Support Department, Outsourcing Department, and Recruitment and Career Support Department. Assignment is expected to be to either the Office Support Department or Outsourcing Department. The organization uses technology including AI to execute back-office work and to promote standardization, automation, and process improvement.

Applicants should have experience in business operations management, people management as a manager or leader, team leadership, or member development. Experience in disability employment, employment support, or retention support is stated as required, along with the ability to build relationships with diverse stakeholders. Interest in general affairs and office facilities, or experience with KPI management and workflow design, is also sought. Experience with negotiations, project management, office facilities, AI or IT tools, and process automation is welcomed.

This is a full-time position in Minato, Tokyo. The salary range is JPY 5,808,000 to JPY 8,004,000 per year. The company uses a flextime system with eight standard working hours, a 60-minute break, flexible hours from 7:00 to 22:00, and core hours of 10:00 to 15:00 or 9:30 to 14:30. Hybrid work is available, with two office days per week required in principle and three or more recommended. The probationary period is three months. Benefits include social insurance, housing-related allowances, health examinations, book-purchase assistance, a defined-contribution pension, and an employee stock ownership plan.