Field Sales

This role supports the business expansion of Mico Voice AI, an AI call platform launched in August 2024. It spans field sales and customer success, covering the customer lifecycle from new-business development and implementation support through operational transformation, increased usage, expansion, and renewals. The role involves understanding each target industry and the customer's business, then leading client work across these stages.

Responsibilities include designing and executing outreach strategies for enterprise companies in sectors such as staffing, finance and insurance, real estate, telecommunications, and automobile dealerships. The role also involves consulting proposals to decision-makers such as business, marketing, customer success, and IT leaders, and managing the process from meeting design through proposal and closing.

The position researches industries and use cases where the service can create new value, develops proposal strategies, and organizes industry-specific approaches, talk scripts, and proposal patterns for the business organization. It also shares customer insights with product development, marketing, and customer success management teams, supports product updates based on customer feedback, and continuously improves sales strategies and processes. The posting states that the balance of responsibilities may be discussed according to the candidate's experience, strengths, and interests.

Mico Voice AI supports outbound automated calling and inbound automated reception, including hearing needs, FAQ responses, reservations, transfers, retention, upselling, and cross-selling. Its management interface is described as close to no-code and can be used to configure call flows, scripts, callback rules, business hours, and transfer destinations. Webhook and API integrations with business systems including PORTERS and Salesforce are available. SMS and LINE are also part of the communication capabilities described in the posting.

The business organization consists of field sales, inside sales, and customer success functions. The development side is a global organization with members from more than 20 nationalities, centered on India and the Philippines, and engineers with more than 20 years of experience in conversational AI. The service is used by enterprise customers in industries where telephone contact is central to operations.

The preferred work location is discussed with the candidate. Work may be remote or office-based depending on the duties, with two office days per week required; consultation is available for people living far away. The listed offices are in Osaka and Tokyo. The posting also states that flexible work and flextime are available, along with up to six life and health leave days per year, book and seminar support of up to 55,000 yen, structured management training, and evaluations based on OKRs twice a year. No salary, contract period, start date, language requirement, or visa sponsorship policy is stated.