Lead enterprise customer strategy and cross-channel AI projects, coordinating stakeholders from requirements through delivery, adoption, and account expansion.
About this role
This Customer Success role supports enterprise customers using Mico Voice AI for telephone-based customer interactions. It tracks usage, satisfaction, business goals, and KPIs to help customers achieve results and continue using the platform.
Responsibilities include regular account reviews, adoption plans, retention support, and proposals for plan upgrades or additional features. The role expands use into other departments or group companies, identifies churn risks, and shares customer insights with product development, marketing, and sales. It also helps standardize adoption processes and opportunity tracking using tools such as Salesforce.
Applicants need corporate sales experience, whether in new-business acquisition or existing accounts, experience proposing solutions based on customer problems, and experience independently preparing proposal materials. All three are required. Business English is a preferred qualification.
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