Business planning position for go-to-market strategy and operations. The supplied posting specifies the role and Tokyo location, without further duties or qualifications.
About this role
The role leads the Makuhari Operation Center (MOC) within Josys’s Managed Service organization. It is accountable for stable delivery and for improving service quality, productivity, and profitability as the center is built and scaled. Work covers device kitting and SaaS account provisioning alongside physical receiving, storage, and delivery. The lead monitors delivery quality and SLAs, builds endpoint-management and alert-response operations, and improves Incident, Problem, Change, and Asset workflows in Jira Service Management. Jira Automation and PowerShell or Bash scripts support automation; other duties include resource planning, team development, partner and supplier coordination, executive reporting, customer escalations, and service improvement. Applicants need five or more years of IT service management experience and knowledge equivalent to ITIL Foundation or above; at least three years each in incident/problem management and team management; and operational experience with endpoint management tools such as RMM or MDM. Strong communication with frontline staff and customer IT leaders is also required.
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