Own data-led marketing for the tebiki 現場教育 platform, identifying funnel issues, planning and testing acquisition programs, using AI to improve processes and build new channels.
About this role
This role manages and improves the inside-sales process for Tebiki's B2B SaaS services. Responsibilities include managing and training more than 100 calling members, planning and executing lead-nurturing initiatives, working with marketers through the PDCA cycle for marketing activities, designing and quantifying inside-sales processes using CRM and SFA, managing and coordinating the number and quality of sales meetings, and researching market needs before feeding findings back to the company.
For approximately the first two to three weeks after joining, the person performs calling work to build a clearer understanding of customers and deepen knowledge of the service. After this initial period, the role moves on to the broader process improvement, planning, management, and feedback responsibilities. Calling is included to acquire the operational knowledge needed for staff education and process improvement.
Inside sales and marketing belong to the same team and pursue shared KPIs. The role works with marketing to develop sales strategy and create initiatives. Leads are 100% response-based, and one-sided sales calls are not conducted. The service is provided to businesses, with many large-enterprise customers and approximately half of customers in manufacturing. Customers also include companies in logistics and service industries.
Tebiki operates two SaaS businesses: video-based frontline education and automated analysis of manufacturing records. These services are used in the frontline operations of manufacturing, logistics, and service industries.
The workplace is described as open and casual, with limited barriers between departments and frequent cross-functional interaction. Company financial information, including the balance sheet, profit-and-loss statement, and bank balance, is disclosed to all employees. Employees are expected to think and act autonomously and have broad discretion regarding attendance, office arrangements, and paid leave.
The work location is Nishi-Shinjuku, Shinjuku-ku, Tokyo. The scope of the work location may change to places designated by the company, and smoking is permitted in designated on-site areas.
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