Supports Japan channel strategy through GTM planning, forecasting and pipeline oversight, coordinating partner programs and resolving operational issues with sales, channel and global teams.
About this role
The Renewals Account Manager partners with Corporate Account Managers, channel partners and customers to retain and expand revenue, coordinating with Sales, Operations, Finance, Deal Desk and Product. The role reviews license and renewal history, verifies ACV categories and account ARR in Salesforce, and gathers needs for renewals, expansions and module upsells. It prepares proposals and quotes, checks pricing and product dependencies, and validates complex co-terms, true-ups and staggered deployments. The manager also identifies renewal risks, coordinates account-team action, handles customer support escalations and shares feature requests with Product. Applicants need 3+ years in renewals, sales operations, account management or customer success, plus a bachelor’s degree or relevant experience. Salesforce.com and/or Salesforce CPQ experience and MS Excel proficiency are required. The role calls for strong communication, organization and attention to detail, the ability to manage shifting priorities independently or with a team, and proven use of AI technologies to improve decisions, workflows and business outcomes.
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