Coordinates resource strategy and staffing for a professional services organization, analyzing capacity and performance while aligning consultants, partners, sales and service leaders.
About this role
The role sits in Salesforce’s Renewals Team, which manages and forecasts renewals and partners with Sales, Customer Success and Support on retention. The Scale Renewals Manager handles a high-volume book—typically about 50–100 contracts each month across direct and reseller customers—and owns renewals from early risk identification through completion. The work includes building quotes, reviewing contract terms, negotiating pricing, handling objections and identifying add-on, upgrade, upsell and cross-sell opportunities. The manager maintains a rolling 180-day weekly forecast, reports account risks, coordinates resolution of critical customer issues and develops renewal strategies with pricing, product and account teams. The role also improves operating processes and manages contractors or outsource partners handling smaller contracts. Applicants need strong organizational, interpersonal and negotiation skills, including the ability to manage multiple projects and build effective working relationships. Required knowledge includes restructuring contract terms involving legal, finance and billing, alongside computer skills in Excel, Word, PowerPoint and Google Apps.
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