Advises manufacturing customers on business and technical solutions, shaping proposals, demos and implementation plans while creating reusable industry materials and supporting seminars and events.
About this role
The Senior Analyst sits in the Service Operations team supporting CSG’s professional services organization. Advising service leaders, the role aligns workforce and partner capacity with growth and delivery needs. Its scope covers internal consultants and external partners, with outcomes measured by bookings, revenue, margin and customer satisfaction. The analyst develops resource plans, monitors consultant utilization and delivery capacity, and leads staffing discussions with consulting managers and sales on assignments, partners and global resources. The role works with global CSG, finance, HR and IT to improve processes, define KPIs, build Salesforce reports and dashboards, and analyze performance trends for management decisions. Applicants need 3–5 years in business operations, resource management or similar department operations; professional-services experience or close collaboration; strong stakeholder negotiation and conflict-management skills; adaptability to change; and ability to work across cultural backgrounds.
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