Sales Engineer Manager Candidate

The Sales Engineer Manager will lead a four-person sales engineering team during a planned expansion to 10 people over the next year. The team provides technical support across presales, works closely with Account Management, Customer Success and Product, and helps resolve customer issues and improve deal outcomes. Its focus areas are external integrations, voice analytics, and telephone lines and PBX.

Responsibilities include setting goals, managing progress and evaluations, designing workflows and priorities, building knowledge-management processes, developing members through one-on-ones and career support, clarifying and coordinating responsibilities with Sales, CS, PMM, Support and Product Management, attending sales proposals, conducting reviews, providing consultation, making decisions and coordinating stakeholders. The manager will also improve presales results and contribute to higher win rates through recruiting, training and organization design.

Required qualifications are people-management experience in a presales or sales engineering organization, including goal setting, evaluation and development; experience managing at least five people; experience coordinating with other departments and customers; the ability to make technical decisions and conduct reviews; and work experience using generative AI such as ChatGPT, Claude or Gemini. Preferred experience includes proposing, implementing or operating CRM/SFA tools; project management at a systems integrator; API, Webhook and JavaScript knowledge or experience; KPI design and management; contact-center implementation and operations; sales; UCaaS, CCaaS or CRM/SFA integration; and using generative AI to improve work or introduce proposals.

The role supports a software and database business using AI, voice and cloud technologies. It works across AM, CS, PdM, PMM, Support and development teams, and can relay customer feedback to product improvements. The posting also seeks people who identify with the company mission and values, prioritize teamwork, think logically, pursue self-development, adapt to new work, follow new trends and study them, and value member growth.

A visit may be required depending on the project, so applicants living near Kanto are preferred. Applicants outside the area may apply if they can travel to Tokyo about once a month. The workplace is in Marunouchi, Chiyoda, Tokyo. Monthly office attendance is required because of customer visits, while work is otherwise possible from home or another location where information security is maintained, subject to exceptions for some roles. Working hours use a flextime system without core hours.

The stated annual salary range is JPY 7.0–12.0 million, determined by experience and ability. Overtime pay includes 45 hours regardless of whether overtime is worked, with additional premium pay for hours beyond 45. An example gives annual compensation of JPY 10 million divided into monthly pay of JPY 840,000, consisting of JPY 600,000 base pay and JPY 240,000 overtime pay. The posting lists full-time employment and says the employee will join as either a permanent or contract employee after consultation. The probationary period is six months, with the same pay and treatment afterward.

Leave includes two full weekly days off, public holidays, paid annual leave, year-end and summer holidays, family leave of six days subject to conditions, one birthday leave day during the birthday month, bereavement leave and other statutory leave. Benefits include a company PC, transportation allowance, leased-housing support, social insurance, book-purchase assistance, multilingual learning or lesson assistance, babysitter assistance, seminar and study-meeting assistance, qualification-cost assistance and approved side work. Selection consists of document screening and one to three interviews. A reference check may precede the final interview for business roles, and a coding test may be used for engineering roles. Applicants who are not native Japanese speakers are asked to provide their JLPT level when possible.