Scale Renewal Manager

The Scale Renewal Manager is part of Salesforce’s Renewals Team, which manages and forecasts renewals and partners with Sales, Customer Success and Support on retention. The role owns a high-volume portfolio of direct and reseller contracts across Japan, Korea and Taiwan, typically 50–100 renewals per month depending on territory, and drives them to completion while identifying risks and growth opportunities. The manager develops account strategies, builds quotes, reviews contract terms, negotiates pricing and handles objections. Responsibilities include monitoring at-risk accounts, coordinating issue resolution with Customer Success, Support and Services, escalating critical issues, and maintaining a rolling 180-day weekly forecast. The role also identifies add-ons, upgrades, cross-sell and price adjustments, collaborates with internal teams on renewal plans, and may oversee contractors or outsourcing partners handling smaller contracts while improving renewal processes and team practices. Candidates are expected to bring strong negotiation and account-management capabilities, organizational skills to manage multiple projects, and the ability to build effective working relationships. Applicants also need knowledge of contract terms involving legal, finance and billing, and a fundamental understanding of Salesforce product solutions.