Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This inside sales role sits in USEN ICT Solutions and supports corporate customers at the front end of an ICT sales process. It covers more than 150 services across networks, security, mobile, cloud and data centers, finding unspoken business issues and creating sales opportunities.
Daily work centers on outbound calls to companies on assigned lists, hearing their current issues, identifying latent needs, and proposing relevant solutions. Examples include network security for small stores and attendance-management renewal for multi-site companies. The role passes interested prospects to field sales for detailed proposals, while also handling inbound responses and cross-selling. Later work may include researching AI-assisted lead generation and improving the inside-sales process.
Applicants must have customer service, sales, or inside-sales experience; basic PC skills, including strong typing; and a strong interest in new technologies, services, and DX with willingness to learn.
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