Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
The role proposes DX solutions to resolve challenges faced by businesses and stores, using USEN POS as an entry point. The service offering also includes optional services using AI and CRM. The position promotes new installations of USEN POS in cooperation with other departments and supports integrated sales and product operations to improve services that address customer needs.
The role is part of the sales function within the product division. It works with services across the group and contributes to solving business and store challenges. The team handles many projects, allowing the successful candidate to gain project management experience. The role can also be involved in service construction from the product side.
Applicants must have at least two years of sales experience, with no industry or customer-size restriction. Basic PC skills for preparing documents and managing data are required, along with communication skills. Candidates should be interested in DX services and actively work to improve their knowledge. Experience in POS or order-solutions businesses, or sales experience in IT, SaaS, or DX-related services, is welcomed.
The team has approximately 10 members ranging from their 20s to 40s. About half of the members joined the company mid-career, and the team includes people from different industries. Members collaborate in teams for each company and communicate closely while supporting one another.
The position uses a flextime system without core hours, with an indicative schedule of 10:00 to 18:30. Standard working time is 7 hours and 30 minutes per day, with a 60-minute break. Office work is common because collaboration is central, while remote work is used depending on circumstances. On-the-job training is provided one-to-one by a senior employee for an expected period of up to six months, and product training includes practical sessions using actual equipment and accompanying sales staff. The position is full-time and located in Shinagawa, Tokyo. Annual holidays total 125 days, with Saturdays, Sundays, and public holidays off. Benefits include social insurance, transportation expenses, a remote-worker allowance, qualification incentives, group insurance, defined-contribution pension, health examinations, and various employee discounts and subsidies.
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