Rent Debt Guarantee Services Collections Management

This role is part of the headquarters team operating a rent debt guarantee service. The position supports sales staff nationwide and works with real estate companies using the service and contract holders to ensure appropriate and reliable business operations.

Daily responsibilities include investigating the circumstances of contract holders whose rent payments are overdue and guiding cases toward resolution. For tenants who have been overdue for two to three months or longer, the role requests payment and negotiates surrender and handover of the property. When a tenant neither pays rent nor vacates, the role arranges procedures for an eviction lawsuit and compulsory execution.

The position also negotiates move-out settlements with landlords and property management companies, sends settlement amounts, and requests reimbursement from tenants for advanced rent and move-out settlement charges. Other duties include referring unpaid delinquent receivables to attorneys, filing lawsuits, and managing and processing non-performing receivables such as bankruptcy cases. Business-related delinquent receivables can be high in value and difficult to recover.

Required experience is work experience in billing and collection operations. Preferred experience includes sales, real estate finance at a rent guarantee company, receivables management at a financial institution, credit company or servicer, and handling legal measures or negotiations with attorneys. The posting seeks candidates who can remain calm in difficult negotiations and act backward from the desired outcome, value teamwork, and demonstrate responsibility.

The position belongs to the headquarters of the rent guarantee business, whose staff range from their 20s to their 50s. The department is described as supporting autonomous action within the organization and open communication involving the wider department. The employing company is USEN TRUST, part of USEN＆U-NEXT GROUP, which provides rent debt guarantee and real estate platform services.

The work locations are Shinagawa, Tokyo, or Chuo Ward, Osaka. Employees choosing Osaka work at the Tokyo office during their first month of training. The position uses a flextime system with a standard seven-and-a-half-hour workday and a 60-minute break; an example schedule is 9:30 to 18:00. Remote work is available depending on circumstances. Annual holidays total at least 125 days. Benefits include social insurance, commuting allowance, a remote worker allowance, qualification incentives, defined-contribution pension, group insurance, health examinations, and various company and service discounts.