Technical Escalations Engineer for Revenue and Cost Management, with locations listed in Seoul, Sydney, and Tokyo. Specific duties, qualifications, and work conditions are not provided.
About this role
Sanrio is hiring a customer-support escalation specialist for e-commerce. The role connects support, sales, logistics and systems colleagues to resolve complex cases and improve the underlying service.
Responsibilities include second- and third-level enquiries, complaints and compensation or exception policies, analysis of contact patterns, separating system faults from process issues, and improving FAQs, manuals and operating rules. Privacy, refund and related customer-response risks are also in scope.
Applicants need at least three years of e-commerce operation, customer-response experience for e-commerce or web services, cross-department problem resolution, analysis and improvement proposals, and practical understanding of operating rules. Leadership, multilingual or overseas support, complex logistics cases and IT qualifications are preferred. Initial work is alongside experienced staff, with future area-leadership opportunities.
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