Business Operations (BizOps) Member

This BizOps role supports business growth by helping departments make decisions from accurate numbers and operate more efficiently. It works across marketing, inside sales, field sales, and customer success, using data analysis, workflow design, and operational systemization to identify business issues and carry improvements through implementation.

Responsibilities include analyzing KPIs for each business and department; visualizing metrics such as meeting volume, win rate, and churn; identifying bottlenecks; proposing improvements; and preparing reports for executives and department leaders. Cross-functional work includes analyzing the cost effectiveness of marketing initiatives, setting outreach priorities for inside sales, optimizing field-sales meeting allocation and resources, and designing customer-success stages and KPIs. The role also organizes workflows across departments.

Operational improvement work covers designing and maintaining budget-management sheets and reports, organizing and using customer and sales data, improving internal request and ticket handling, automating or reducing manual work, and establishing rules for tools and data management. The position considers not only data aggregation, but also where problems exist, which improvements should come first, and how to create processes that teams will continue to use.

The role addresses themes such as connecting data and knowledge held by different departments, prioritizing limited sales and customer-success resources as customer and meeting volumes grow, making customer information and product usage available across teams, and linking customer status and product usage with customer-success activities and KPIs. It also involves understanding SaaS measures including MRR, NRR, and LTV, as well as the customer lifecycle from acquisition through retention and expansion.

Tebiki operates SaaS businesses for manufacturing, logistics, and service operations, including video-based field education and automated analysis of manufacturing records. The position contributes to the operating foundation of a growing SaaS business while collaborating with multiple departments. The posting describes an open, casual environment with limited departmental barriers and substantial autonomy over start and end times, office use, and paid leave. The listed workplace is on the eighth floor of Nishishinjuku Prime Square, 7-5-25 Nishi-Shinjuku, Shinjuku-ku, Tokyo, with access from Shinjuku, Seibu-Shinjuku, Okubo, and Shinjuku-Nishiguchi stations. The premises include an area where smoking is permitted.