Lead PM and PMO work for the AI Concierge telephone automation service, managing scope, costs, stakeholders, requirements, implementation, and improvements to customer operations.
About this role
This full-time role manages two organizations: an inside-sales team responsible for creating business opportunities for the Fushare food-license-sharing service, and a cross-sell team responsible for expanding other services. Main responsibilities include progress management, sales KPI management, operational management, and data analysis.
The service licenses in-house food brands to restaurants and enables them to maximize revenue through delivery and eat-in operations while using existing facilities and operating resources. The business is expanding beyond restaurants into karaoke venues, hot-spring facilities, hotels, and other sectors. The position supports the strengthening of the inside-sales team as Fushare grows.
Required qualifications are at least three years of sales experience, experience designing and managing sales KPIs, and experience managing members or serving as a leader. Experience launching or rebuilding an inside-sales organization, lead nurturing using marketing automation tools, and planning sales operations or strategies are welcomed.
The role involves developing experience across marketing, sales, and customer success from a cross-functional business perspective, as well as data-driven sales organization management. The posting seeks a management-oriented person who can think from an organizational perspective, enjoys achieving results through data, systems, and people, and can respond flexibly to change while addressing issues positively.
The team currently consists of approximately four members, mainly in their late twenties to early thirties. About half of the employees joined the company mid-career, and many came from different industries. Communication is described as flat and open.
The usual working arrangement is attendance at the office during the launch stage, with active communication. Once the organization becomes stable, approximately one or two remote-work days per week are planned. The position is based in Shinagawa, Tokyo. Working hours use a flextime system without core hours, with 10:00–18:30 as a guideline, a standard working time of 7 hours 30 minutes per day, and a 60-minute break.
Annual holidays total 125 days, including Saturdays, Sundays, and public holidays. The benefits include social insurance, commuting expenses, a Remote Worker allowance, condolence payments, qualification incentives, employee stock ownership, defined-contribution pension, group insurance, health checkups, and various discounts and support programs. New employees receive introductory training, followed by one-to-one on-the-job training.
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