Design and improve operations for a platform business providing card, credit, and financial operations to partners. Standardize workflows, coordinate stakeholders, and build KPI monitoring.
About this role
This role operates and manages debt-collection processes for cases in which corporate credit-card charges are not voluntarily paid. Responsibilities include preparing and sending certified-content mail, collecting evidence required for court procedures, preparing documents, communicating with courts, and tracking and visualizing case progress.
The role also directs staff, manages quality, supports training, and coordinates the overall team schedule. It is responsible for improving and automating operations through AI and other technology, including designing and operating systems that standardize and automate routine procedures.
The person in this role will attend regular meetings with the credit team responsible for credit decisions and provide information needed to determine whether a case should move to legal procedures. Contract administration is also included, such as storing executed contracts with online tools and organizing related information.
The position works with lawyers to lead the operation of legal procedures and build a sustainable collection structure. As the business and its services expand, the role is expected eventually to take responsibility for designing and changing operational and organizational structures. The posting notes that people without a legal background can develop in the role while working with a legal team whose members are all qualified attorneys, including professionals with backgrounds at major domestic law firms and foreign consulting firms.
The work supports a corporate payments and financial-services business, including corporate credit-card services. The position is based at the Shibuya office, and the posting states that attendance at the office is expected because of the nature of the work.
The stated selection process is entry, a casual interview, document screening, three interviews, and an offer. Depending on the outcome of the document screening or casual interview, the company may decide not to proceed with further discussions if it is difficult to propose a role matching the applicant’s preferences and experience.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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