Support Figma's sales function in Japan by shaping and scaling enablement strategy, adapting global initiatives, and improving seller productivity.
About this role
As Onboarding Manager, Customer Experience, you'll own the onboarding process for Figma's largest customers from pre-sales through successful closeout. You'll partner closely with Account Executives to ensure a smooth customer handoff, and collaborate with Technical Account Managers, Designer Advocates, and Product Support to deliver a seamless onboarding experience. Responsibilities include managing customer onboarding timelines toward value, reporting on metrics and customer feedback to assess onboarding impact and surface new initiatives, developing content and enablement resources to accelerate product adoption, and consulting on product and industry best practices as a trusted advisor. Requirements include 3+ years of B2B SaaS experience in a customer-facing role with technical products, a track record of managing multiple customer projects concurrently, fluency in Japanese and English (written and verbal), and the ability to build relationships across roles and seniority levels while navigating complex business and technical environments. This is a full-time, hybrid role based out of Figma's Tokyo hub.
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