Operation Manager

An Operations Manager role at a global company providing 'Professional AI' covering key expert-business operations. The company's legal-focused AI product combines AI-based automatic information extraction with an operator team that performs higher-precision data correction. The manager leads this operator team, simultaneously driving quality, productivity and member growth, and is expected not just to run existing operations but to evolve them into higher-quality, more scalable operations through AI utilization and process redesign — improving a next-generation human-plus-AI BPO operation firsthand. Responsibilities across three areas: (1) people management of about 25 part-time staff with a team of 3 full-time members (performance measurement and evaluation, training and development planning, escalation handling, motivation and engagement); (2) workload and progress management (tracking correction completion and operator assignment, per-client deadline and progress management, KPI monitoring and improvement actions); and (3) operations improvement (planning and executing improvements to correction accuracy and speed, continuously updating and standardizing manuals, advancing workload/KPI methods, and promoting AI-based process automation). Based in Sakuragaoka, Shibuya-ku, Tokyo. Full-time.