Support Service Cloud sales by assessing customer needs, shaping solution architectures, configuring tailored demos, resolving technical objections, and preparing proposals.
About this role
The Principal, Business Value Services role is a strategic advisory position within Salesforce’s Business Value Services organization. Working with sales and extended teams on enterprise and complex opportunities, it connects customer strategy, industry and competitive context, financial and operating KPIs, and transformation priorities to Salesforce business value.
It researches customer situations, leads discovery and executive engagement, and turns complex findings into account strategies, value narratives, transformation stories, and business cases. The role uses customer, financial, and operating data to assess ROI, payback period, total cost of ownership, and cost of inaction, then leads CxO presentations, workshops, and business-case reviews.
Candidates need business and industry acumen, strategic problem-solving, value discovery and storytelling, financial modeling, executive communication and facilitation, and strategic account and transformation planning. They must structure ambiguous information, quantify value, and support senior-customer decisions.
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