Management Strategy

The management strategy team supports company-wide planning and execution. The role develops and monitors annual and medium- to long-term business plans, formulates strategy for executive decision-making, analyzes business performance, evaluates the viability of new businesses and services, and conducts competitor analysis. It also provides strategic support for M&A and business alliances, designs KPI dashboards, and prepares reports.

The position connects executives with operational departments and leads initiatives beyond numerical analysis. Responsibilities include operational improvement, cost-structure reform, organizational change planning and execution, revenue improvement, business-efficiency initiatives, implementation of business-support tools, and planning and support for AI use. The role also supports public relations, branding, and website management.

Required capabilities include data analysis, issue identification, KPI visualization, dashboard design, business analysis, logical thinking, and data-handling skills. The candidate must be able to propose to executives and build strong relationships with people at different organizational levels while coordinating operational improvement with frontline departments. The posting also seeks the ability to work through unclear problems without predetermined answers.

Preferred experience includes practical experience in business planning or strategy formulation, including corporate planning, business planning, or strategy work at a consulting firm. Project management experience leading initiatives involving efficiency improvement, tool implementation, AI use, or cost reduction is welcomed. Business-level IT and AI literacy for applying support tools and AI in operations is also preferred.

The team has four members. The position is part of the management strategy function of USEN Contact Center, which provides digital BPO and contact-center services focused on customer experience and the use of technology. Training is provided by the head of the management strategy department and other team members.

The work location is Shibuya Property Tower in Tokyo. Remote work is available, and fully remote work may be possible when it is determined that duties can be performed sufficiently. A flextime system allows employees to control their working hours. The position is full-time and permanent. Annual compensation is 5,000,000 to 6,500,000 JPY; the monthly amount includes deemed payment for 25 hours of work, and the annual amount is paid in 14 installments. The posting states annual holidays of at least 125 days, weekends and public holidays off, social insurance, commuting expenses, a remote-worker allowance, and various leave, welfare, health, savings, insurance, and service-discount programs.