Customer Success Manager Candidate

Chemican

Cust Success

Management

Consulting

GenAI

About this role

Chemican builds an AI platform for managing chemical-safety information (SDS), digitizing and centralizing SDS and evolving toward chemical-risk visualization and evaluation, with demand rising amid tightened regulation. As a Customer Success Manager candidate (future CS-organization lead) you lead 'business-transformation consulting' for large manufacturers — going beyond adoption support to enter complex on-site workflows and drive DX through the product. Reflecting the belief that a scaling manager should have the highest on-the-ground resolution, you start by directly handling enterprise customers (business-process design, building optimal DX operating schemes, stakeholder management) before shifting gradually into organizational management. Full-time; Tokyo.

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