Frontier Industry Advisor Financial Services

This position is based in Tokyo, Japan and serves as a banking and insurance industry subject-matter advisor in Japan for digital and AI transformation and account planning.

The role supports account and partner business planning with internal stakeholders, including business leaders, global systems integrators, independent software vendors, solution partners, and Microsoft account teams. It reviews customer industry plans, aligns Microsoft capabilities with strategic banking priorities, maps and influences customer stakeholders and decision makers, and participates in account-planning discussions. The advisor provides a multi-year view of digital and AI transformation, brings global industry trends and ecosystem strategies into local markets and priority accounts, and builds relationships with senior and executive-level customer decision makers and partners.

The position develops multi-horizon approaches for industry-oriented solution selling and creates three-horizon roadmaps for key accounts based on business and technology priorities. It acts as an industry advisor to executive business decision makers by applying knowledge of business strategy, market dynamics, technology trends, and Microsoft's industry perspective. It also works with local independent software vendors to strengthen industry knowledge and helps increase adoption of Microsoft technologies by connecting long-term customer and partner strategies with appropriate actions.

Sales execution covers customer needs, industry readiness, and business-value opportunities across retail, commercial, and corporate banking; payments; lending; deposits; treasury and cash management; branches and contact centers; customer service; marketing and personalization; financial crime and fraud; risk; compliance; regulatory reporting; data and analytics; core banking modernization; operations; and digital banking channels. Insurance work may include underwriting, claims management, actuarial operations, customer engagement, and distribution.

The advisor leads conversations positioning Frontier AI as a catalyst for banking and insurer transformation. Focus areas include customer onboarding, relationship-manager and banker productivity, loan origination and servicing, fraud detection, credit and risk insights, compliance controls, regulatory reporting, branch and contact-center experiences, personalized digital engagement, and resilient banking operations. The role connects customer outcomes to process, architecture, data, AI, security, governance, and change-management requirements.

The position collaborates with account, rapid deployment, industry solution, and partner teams to build banking pipeline. It conducts customer and market research covering operating models, revenue levers, cost pressures, credit and risk posture, regulatory priorities, data estates, and opportunities for AI, cloud, and agentic workflow technologies. It represents the financial services perspective in customer discussions and identifies, advances, and scales Frontier AI scenarios such as relationship-management assistance, banker and contact-center copilots, intelligent document processing, lending automation, credit decision support, fraud investigation, customer-service automation, digital banking personalization, treasury workflows, regulatory automation, enterprise knowledge assistants, payments modernization, and core banking transformation.