Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This role proposes integrated solutions to medical institutions. The work begins by deeply listening to customer challenges involving operational efficiency, patient satisfaction, and management improvement, then recommending suitable solutions. Responsibilities cover delivery schedule management, ordering and receiving orders, implementation, and follow-up after installation. The sales mix is approximately 90% existing-customer development and 10% new business. The role frequently involves collaborating with electronic medical record and medical billing system vendors.
Products and services include return-visit reception machines, automatic payment machines, post-payment systems for medical expenses, waiting-number display systems for examinations and payment, smart applications for outpatients, facial-authentication card readers for online eligibility verification, transport and cleaning robots, and medical-office DX consulting for improving outpatient reception operations.
Required qualifications are at least one year of sales experience, a regular driver's license, and general PC skills. Experience in sales for IT or business-system industries, medical systems, or solution sales involving intangible products is welcomed.
The role is assigned to USEN-ALMEX and works across departments to reflect customer needs in products, services, and customizations and connect them to product updates. Training includes self-paced review of internal product and service materials and video content, as well as practical learning through accompanying senior employees.
The position is full-time and based in Sumida, Tokyo. It uses a flextime system without core hours, with standard working hours of 7 hours 30 minutes per day and a 60-minute break; the stated guideline is 9:30–18:00. Annual holidays total at least 125 days, with Saturdays, Sundays, and public holidays off. Annual paid leave, seasonal and year-end holidays, refresh leave, condolence leave, childcare and nursing leave, and reduced-hours arrangements are provided. The annual salary range is 3.78–6.00 million JPY, with the annual amount divided into 14 payments and an allowance equivalent to 25 hours of deemed overtime included in the monthly amount. Benefits include social insurance, commuting expenses, qualification incentives, defined-contribution pension, group insurance, health examinations, and various company service discounts and facilities.
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