Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This role supports the design and introduction of technology solutions intended to reduce staffing pressures in hospital medical-office operations. The person visits hospitals nationwide to interview staff, document and analyze operational workflows, and identify improvements that could make the work more efficient.
Responsibilities include conducting on-site investigations, preparing investigation reports, presenting findings to hospitals and internal stakeholders, explaining and demonstrating solutions at exhibitions and business meetings, and supporting implementation through on-site assistance and user-operation guidance.
Required qualifications are five years of experience in medical-office operations at a hospital, with experience at hospitals of 300 beds or more recommended. Practical outpatient experience is required in at least one of the following areas: reception, insurance verification, calculation, or medical claims processing. Experience managing a medical affairs section as a leader, supervisor, or manager; inpatient-work experience; and employment at multiple hospitals or facilities are welcomed.
The role is intended for someone who has continuously questioned existing processes and proposed better ways of working, is interested in new technologies and digital transformation, and wants to build a career from a broader perspective than a single operational site. The team members are all from medical-office backgrounds. The product context includes hospital automated payment machines and reception-management systems, as well as a new solution being developed to automate and improve medical-office work.
The position is based at the Tokyo office in Shinagawa, with visits to hospitals nationwide approximately four to six days per month. On other days, work is performed at the head office or through telework from home. The role uses a flextime system without core hours, with a standard working time of 7.5 hours per day and a 60-minute break. The stated reference schedule is 9:30 to 18:00. The company states a basic no-overtime policy, at least 125 annual holidays, and Saturdays, Sundays, and national holidays off. Training begins with accompanying senior colleagues and includes regular solution study sessions and internal and external training. Annual compensation is JPY 5,000,000 to JPY 6,000,000; the salary includes deemed pay for 25 hours, and one fourteenth of the annual amount is paid separately in June and December.
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