Manage relationships with small and medium-sized restaurant partners, driving business growth and innovation.
About this role
This Risk and Compliance Specialist II sits in Uber’s Global Safety and Platform Integrity team and supports the North Asia Agent/Auditor function. It covers Safety Data Auditing (SDA), which reviews safety reports and customer-support interactions, and Customer Deactivation Reviews (CDR), which examines appeals from deactivated users. The work is centered on consistent, policy-aligned decisions and review quality.
The specialist investigates reports and appeals, applies the relevant taxonomy and policies, checks procedures and resolutions, and documents findings. The role completes audits, identifies quality or process improvements, and collaborates with SMEs, team leads, and stakeholders. Google Workspace and Google Sheets or similar tools are named. Applicants must be fluent in Japanese and English, written and spoken, with strong reading comprehension, attention to detail, analytical and critical-thinking skills, and sound judgment for complex or sensitive cases.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
As an Enterprise Account Executive, you'll lead in bringing Japan's top restaurant brands onto the Uber Eats platform, managing the full sales cycle and engaging with C-level stakeholders.
Manage relationships with small and medium-sized restaurant partners, driving business growth and innovation.
Manages strategic partnerships with Japanese enterprise software and systems integration firms, coordinating onboarding, joint solutions, go-to-market activities, performance reviews, and cross-functional delivery.
Manages customer order lifecycles across production sites, coordinating purchase orders, supply, delivery, forecasts, accounts receivable, compliance documents, and RMA follow-up.
Leads executive engagements with C-level stakeholders, analyzes financial and business metrics, builds transformation business cases, and partners with sales teams to drive measurable value.