Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This sales role serves small and medium-sized business customers by leading solution proposals centered on cloud cameras and the use of video data. The work involves more than proposing individual products: the salesperson organizes the customer's business structure and operational challenges and designs an overall solution.
Responsibilities include new-business and existing-customer proposals, organizing customer workflows and field operations, designing deployment configurations such as the number of cameras, installation, and usage methods, and coordinating proposals involving technical teams, customer success, and alliance partners. After implementation, the role also proposes expanded usage and horizontal deployment to additional sites or operations.
Required qualifications include at least one year of sales experience serving SMB customers, experience making proposals to SMB customers, experience driving projects involving multiple stakeholders, and the ability to structure customer challenges and convert them into proposals. Experience in IT, SaaS, DX, or security sales; proposal experience related to operational improvement or DX; and experience leading alliance or joint proposals are welcome.
The role requires the ability to address customers' operational and management challenges, design deals independently, mobilize internal teams, and sell structures and processes rather than only products. Desired capabilities include problem structuring, proposal design, coordination with internal and external parties, independence, and ownership.
The business provides cloud-camera, AI-solution, camera, and security-related services for stores and facilities. The position frequently involves presenting to business owners and executives. The organization emphasizes open communication, customer-focused problem solving, and team collaboration.
The position is based in Shinagawa, Tokyo. It uses a flextime system without core hours, with standard working time of 7.5 hours per day, a 60-minute break, and an example schedule of 9:30 to 18:00. The role is primarily office-based, with remote work also introduced. Annual holidays total 125 days, including weekends and public holidays. Benefits include social insurance, commuting expenses, a remote-worker allowance, condolence benefits, qualification incentives, defined-contribution pension, employee shareholding, health checks, and various group service discounts.
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