Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This inside sales role sits in USEN ICT Solutions, which supports corporate customers through ICT services. Its portfolio covers more than 150 services across networks, security, mobile, cloud and data centers. The position creates initial sales opportunities by uncovering operational or DX issues customers may not yet have identified and connecting qualified interest with field sales.
Day to day, the representative calls prospects from company lists, learns about their business and concerns, identifies latent needs, and suggests relevant services. Examples include network security for small stores and attendance-system replacement across multiple locations. The role creates meetings and passes interested prospects to field sales; it may also handle inbound contacts and cross-sell to existing customers. Longer-term work may include improving inside-sales processes through AI-assisted lead-generation research. Applicants must have customer-facing service, sales or inside-sales experience, basic PC skills including strong typing, and a strong interest in new technologies, services and DX.
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