Rent Guarantee Service Contract Specialist

This role handles contract procedures for applicants using rent guarantee services. Daily work includes issuing contracts through the management system, collecting and checking executed contracts, collecting initial fees, and responding to inquiries by telephone and email, mainly from real estate companies. The role also allows proposals for improving business processes.

The position supports the quality of the overall service by processing each contract accurately. It involves working with real estate companies and coordinating with team members while developing speed and accuracy in administrative processing. People without prior contract-work experience are currently active in the team, and the position offers a path to acquire specialist knowledge and pursue future career development.

Required qualifications are basic PC skills, including the ability to enter data accurately and quickly, and communication skills. Experience managing call-center operations is welcomed. The stated profile includes people who can balance speed and accuracy with flexible thinking, take responsibility for their work, cooperate with people inside and outside the team, persistently address problems, and actively learn new knowledge.

The position belongs to a team of approximately 15 members ranging from their twenties to forties, with many employees in their late twenties to early thirties. About 70% of the members joined the company mid-career, including people who moved from other industries. Members are encouraged to share ideas about operational improvements, and improvements are implemented quickly. The organization describes an environment where employees can exchange opinions regardless of position or tenure.

Training begins on the first working day with human-resources training and instruction on the service and work. From the third day, a senior employee provides one-to-one on-the-job training. The role is full-time and based in Shinagawa, Tokyo. Standard working hours are 7 hours 30 minutes per day with a 60-minute break; an example schedule is 9:30–18:00. Saturday, Sunday, and holiday work may occur according to shifts, approximately two to three days per month. Annual holidays total at least 125 days. The stated benefits include social insurance, commuting expenses, a Remote Worker allowance, paid leave and other listed leave programs, qualification incentives, defined-contribution pension, health checkups, and various group service discounts.