Provide senior technical support for Red Hat Enterprise Linux in hybrid-cloud environments, resolve complex customer issues, share knowledge, and coordinate with developers and QE to improve the product.
About this role
Customer Deployed AI Consultant is a customer-facing role combining business consulting and software engineering. The consultant works with executives, managers, and delivery teams to identify, structure, and prioritize high-value business problems, design AI interventions, and plan implementation. The role also connects customer feedback with Red Hat product and engineering teams.
Work spans solution delivery from prompt engineering and AI agent development to evaluation frameworks, systems integration, production deployment, and data-based measurement of business impact. Required qualifications include four or more years as an FDE or software engineer with customer-facing or consulting experience, production experience with LLMs or AI products, advanced Python, and experience releasing production applications. Applicants must structure ambiguous problems, quantify outcomes, and explain technical and business issues to stakeholders from frontline teams through executives.
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