Provide technical support and training to customers, troubleshoot issues, and lead product demos.
About this role
This role sits within Enterprise Customer Success and focuses on the adoption and ongoing value of an observability and security platform for large, strategic B2B SaaS customers. The Customer Success Manager serves as the central owner of customer health, working across customer stakeholders and internal teams to connect platform use with business objectives.
The work covers onboarding and project management, success planning, discovery of customer priorities, and relationship management with decision makers and other influential users. The role partners with Sales and Technical Solutions and collaborates with support, enablement, product, finance, and legal teams. It also monitors and analyzes usage trends to identify renewal opportunities and risks, applying an understanding of observability and security platforms.
Applicants need at least three years of experience in Customer Success or Account Management within B2B SaaS, including responsibility for large enterprise accounts. The posting also requires experience leading discovery, communicating complex concepts clearly, and adapting messages to different audiences.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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