Support Service Cloud sales by assessing customer needs, shaping solution architectures, configuring tailored demos, resolving technical objections, and preparing proposals.
About this role
This senior program management role sits in Employee Success and owns Salesforce’s Employee Referral and Insiders recruiting programs for APAC and Japan. It links employees, candidates, Talent Attraction, Legal, business leaders, and regional teams to strengthen referral pipelines and candidate engagement.
The role manages education and promotional campaigns, communications through Slack, Quip, and email, referral inquiries, new-hire orientations, Insider recruitment and training, escalation workflows, and reporting on participation, match quality, candidate sentiment, metrics, and SLA compliance. It also audits referral bonus transactions and improves processes with data. Applicants need 6+ years in program management, HR, recruiting operations, or talent acquisition; experience leading strategic, scalable talent programs and complex cross-functional workstreams; and fluency in written and spoken English and Japanese. Required tools include Excel, Google Sheets, Tableau, Google Workspace, MS Office, Quip, Slack, Zoom, and Google Meet.
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