Lead contact center operations for GO’s taxi app, managing operators, escalations, support quality, training, KPI improvement, process optimization, and customer feedback across B2B or B2C support teams.
Support customers with PBX deployments and operation by coordinating phone lines, number provisioning and portability, explaining technical matters, troubleshooting issues, and improving internal workflows.
Manage cart and logistics system settings, improve operational workflows, respond to call-center escalations, track product launches and sales initiatives, and analyze customer feedback and inquiries for a consumer-products brand.
Guide customers through ProOne onboarding and adoption, define goals and KPIs with executives, propose workflows, create measurable value, secure renewals and upsells, support presales, and improve customer success operations.
Propose and support adoption of an inpatient medical expense guarantee service for medical institutions nationwide, handling prospecting, executive proposals, closing, implementation, follow-up, and partner development.
Technical Escalations Engineer for Revenue and Cost Management, with locations listed in Seoul, Sydney, and Tokyo. Specific duties, qualifications, and work conditions are not provided.
Tokyo-based Customer Success Manager role requiring a bachelor’s degree or equivalent experience. Staff are expected in an office at least 25% of the time; visa sponsorship is offered.
Advise Salesforce customers on AI and data strategy, architecture, best practices, and Agentforce/Data360 adoption, translating technical issues into business recommendations.
Provide customer support for various products, analyze inquiry trends, and improve help center resources to ensure smooth user experience.
Leads enterprise CLM and PKI deployments, integrations, training, and escalations while advising technical and executive stakeholders on certificate operations.
Supports enterprise customers as a security subject-matter expert, advising on Red Hat software, incident resolution, patching, cloud platforms, and secure development practices.
Responsible for guiding AWS customers in their cloud journey, ensuring effective collaboration across teams to deliver outcomes.
Provide customer support and assistance to clients, ensuring their needs are met effectively.
Supports corporate network service operations through escalation handling, inquiry analysis, process improvement, stakeholder coordination, and AI-enabled efficiency initiatives.
This role involves driving operational improvements and building efficient processes within the customer support department.
Handle tenant insurance claims by assessing damage, guiding policyholders, preparing payment approvals, and coordinating with adjusters, repairers, sales, legal, and product teams.
Lead three-month AI implementation projects for enterprise clients, interviewing leaders to capture tacit knowledge, coordinating stakeholders, supporting adoption, and proposing additional deployments.
Manage Japanese enterprise accounts using AIQUA, BotBonnie, AIRIS and AdCreative.ai. Lead onboarding, campaign design, data reviews, QBRs, renewals, account growth, and product feedback.
Datadog is hiring a Technical Escalations Engineer 2 focused on RUM. The position is listed for Tokyo, Seoul, and Sydney, but detailed responsibilities are not provided.
Partners with Salesforce customers to assess goals, guide Cloud adoption, governance and change management, mitigate risks, and build executive relationships that drive business value.
Resolve B2B SaaS customer issues by email and phone, coordinate with related teams, and improve FAQs, customer experience, and support processes. Full remote work is available.
Supports strategic enterprise customers on security and Red Hat platforms through monitoring, incident response, technical reviews, patching, troubleshooting, and advisory work.
Support customers using the GENIEE ENGAGE marketing-automation SaaS through onboarding, implementation, usage support, improvement proposals, UI adjustments, health monitoring, and product feedback.