Design and run scaled customer programs for existing customers in Japan, using webinars, user groups, tools and customer data to increase Box adoption, engagement and retention.
Provide nutrition counseling and user support for a personalized healthcare app, answer health and meal-planning questions, and contribute to recipe and service-content development.
Support customer success through onboarding and retention while improving operational processes and creating efficient support systems.
Support customers using the PR TIMES press release distribution service through phone, email and forms, while reviewing releases and handling related administrative and data tasks. Partial remote work is available after training.
Manage the customer success department, providing value to each client and enhancing business value.
Designs client self-service support systems, develops LLM-based bots and search tools, investigates technical inquiries, and feeds data-based insights into product improvements.
Support the growth of education businesses through customer success, consulting and enterprise sales, university program proposals, franchise partner development, and team member support.
Support enterprise customers in transforming IT operations by mapping workflows, leading SaaS, AI and BPO onboarding, planning account success, reviewing value, and proposing expansions through upsell and cross-sell.
Support existing clients and guest users through phone, email, and chat, enhancing service experience.
The Customer Success Engineer maximizes the value provided to customers by solving their issues with our marketing tools.
Develops customer success and support strategy, optimizes investment and staffing, designs KPI tracking, manages projects, and prepares reports for management.
Manage a contact center BPO operation supporting self-service payment machines, including staff and vendor management, KPI delivery, reporting, planning, budgeting, and client coordination in Tokyo. Hybrid work is available 1–2 days per week.
Provide exceptional customer experience through effective support and problem-solving for ANDPAD users.
Lead business strategy, client development, data-driven solution proposals, menu development, project delivery, and commercialization for pharmaceutical companies using JMDC’s healthcare big data.
The Customer Success Manager supports customers in maximizing the use of products and services, enhancing satisfaction, retention, and engagement.
Support PR TIMES users through phone, email, and inquiry responses, advise on press releases, update help content, and analyze customer data to improve CX and operations.
Lead the customer success team, enhancing customer satisfaction and managing strategic accounts to maximize customer value.
Lead Databeat’s adoption and market expansion among digital advertising agencies through sales strategy, agency proposals, onboarding, customer-use analysis, upsells, and product and pricing initiatives.
Support enterprise clients in defining and designing identity and security requirements, integrating solutions for optimal management.
Lead the customer success team to support clients and enhance product usage, focusing on proactive customer engagement and project management.
The role involves solving client issues using data-driven analysis and marketing strategies to contribute to their business growth.
Lead HR SaaS and BPaaS implementation projects, design onboarding and efficient operating models, manage adoption, and relay customer feedback to product and business teams.
Install, map, maintain, and repair service robots at restaurants and commercial facilities. Provide technical support, assess sites, and train customer staff on robot operation.