Reviews customer accounts for identity verification, sanctions, disputes, chargebacks, abuse, and fraud, resolves unusual issues, and supports risk operations across multiple workflows.
Support the introduction of Chemican's chemical risk management AI, managing data and customer interactions to improve work processes.
Manage enterprise accounts in Customer Success, supporting implementation, improving management processes, and proposing broader use of Loglass products. Work from home is available.
Provides designated technical support for RHEL customers through web and phone channels, diagnosing Linux issues, coordinating solutions with engineering teams, and sharing knowledge internally.
Handles customer inquiries and incidents for global corporate IT services, coordinates with overseas carriers and vendors in English, and improves network-based operations.
Provides HR-system onboarding and implementation consulting, translating customers’ HR processes into effective operations and improving repeatable delivery methods. Hybrid work.
Investigates escalated technical inquiries, reproduces and isolates issues, manages defects, and shares findings with Support, Development, and QA to improve SaaS/AI product quality.
Supports customers from AI/HR product trials and onboarding through adoption, continued use, and renewals, translating HR challenges into practical settings and workflow proposals.
Propose BPO and AI-enabled contact center solutions to corporate clients, acquire new accounts, optimize existing operations, and develop partner relationships. The role requires at least two years of sales experience with intangible products.
Support all customer service operations for Japanese customers, providing end-to-end customer service and solutions.
Lead customer success for ProOne by onboarding clients, setting implementation KPIs, advising on workflows, and driving adoption, retention, upsell, and a 4–5-person team.
Provide technical support and training to customers, troubleshoot issues, and lead product demos.
As a Product Support Specialist, you will respond to user needs, provide technical support, and help improve customer satisfaction.
Support onboarding and account management for a cashless payment service used by medical institutions. Monitor customer needs, propose features, improve adoption, and coordinate with product teams.
Designs Salesforce implementation solutions for customers and partners, leading requirements, Fit & Gap analysis, development, testing, delivery guidance, and project management.
Provide corporate AV and IT support by commissioning, configuring, installing, and troubleshooting video and audio systems, conferencing equipment, AV networks, and Windows and Mac computers.
Provides post-sales technical support for SASE customers, including configuration, troubleshooting, case management, root-cause analysis, network debugging, and technical documentation.
Support hospitals adopting Caretomo through system training, trial support, issue resolution, implementation follow-up, and workflow-improvement proposals, with nationwide travel.
Support corporate clients in the restaurant industry using the mobile order system to increase sales and build customer loyalty.
Support existing clients in improving conversion rates and provide operational assistance. Manage customer success team and optimize workflows.
Improves cloud-service operations through service-desk quality management, operator support, process improvement, cross-team coordination, and automation. Remote work is available.
Lead enterprise customer success for a major house builder, covering system implementation, workflow change, adoption, retention, and stakeholder-led solution planning in a hybrid remote-and-office environment.
Provide on-site technical support to users, addressing issues and ensuring smooth operations.