Lead onboarding and adoption of the kencom health app for municipalities, planning setup, KPIs and promotions, directing resident registration efforts, and improving ongoing use.
Operate Microsoft 365 and device-management environments for corporate customers, troubleshoot issues, analyze operational challenges, and propose practical improvements. Remote work is available.
Drive adoption and ongoing value for an observability and security platform across large B2B SaaS customers through onboarding, success planning, stakeholder management, and usage analysis.
Support customers in utilizing services, focusing on AI and technology to enhance customer support efficiency and value.
Investigates API failures, integration and authentication issues, and production incidents; supports customers through tickets and calls, automates workflows, and escalates complex cases.
Provide technical support for Azure Networking customers within Microsoft’s Customer Experience and Success organization, supporting the company’s products and services.
The Senior Technical Support Engineer role is based in Tokyo, Japan and focuses on providing technical support.
Support PR TIMES users by handling service and press-release inquiries, reviewing releases and company information, coordinating distribution operations, improving workflows, and helping raise support quality.
Connect with restaurant clients and lead onboarding processes, ensuring smooth implementation and long-term partnerships.
Support logistics systems by strengthening customer relationships and service revenue, analyzing field feedback and usage data, and feeding insights to internal teams to improve products and systems.
Focus on customer success and deployment strategy for Decarb Venture Studio in the Mobility BU, supporting commercialization and scaling of services.
Directs a contact center BPO division covering customer and technical support, client relations, budgets, profitability, workforce management, and operational improvement.
Support BUYMA e-commerce operations by assisting with compensation reviews, receiving and shipping products, listings, member emails, and data entry.
Provide customer support for clients using WOVN.io, addressing issues and improving service efficiency.
The Senior Enterprise Customer Success Manager role focuses on managing customer success for enterprise customers, with the role located in Tokyo, Japan.
Handles customer billing and collections inquiries, manages an assigned invoice portfolio, supports cash application and AR activities, and coordinates internal teams.
Provide field service for robot systems and material-handling equipment, including emergency response in a 24/365 operating model, maintenance, troubleshooting, equipment launches, and customer-facing problem solving.
Manage BPO contact-center operations in Tokyo, including new service launches, operator training and hiring, escalations, client communication, P&L control, and people management.
Support clients from SAR satellite imaging plans through delivery, provide technical advice on data use, monitor progress, and build standardized customer success operations with overseas teams.
Supports customers using digital workplace and endpoint-security software by troubleshooting Windows endpoints, connectivity, SaaS and cloud issues, and escalating complex cases.
Lead customer success and support for freee IT Management, building onboarding and support processes, guiding adoption, and feeding customer feedback into product improvements.
Advise customers on Auth0 identity strategies, support implementations, monitor account health, lead technical and executive meetings, and align product roadmaps with objectives.
Supports customer environments as an entry-level service engineer, resolving routine technical incidents and applying server, security, performance, and IT solutions with the team.