A Tokyo-based manager role focused on customer service and partner operations for Airbnb, with Mandarin-speaking capability specified in the title.
Analyze customer feedback and inquiry data to improve self-service, FAQs, UI/UX, and support operations, while planning workflows and resources for new mobile securities services.
Supports Japan customers after purchase by guiding Zero Trust Exchange adoption, aligning strategies, coordinating escalations, and developing best-practice materials.
Develops success plans for enterprise and mid-market customers, supports onboarding and adoption, monitors health and usage, and coaches partner CSMs on lifecycle management.
Support customers using the WOVN multilingual SaaS product, addressing their challenges and enhancing their global operations.
Supports Datadog customers through tickets, live chat and screensharing, reproduces technical issues, troubleshoots integrations, and provides product demos and feedback.
Supports managed customers by analyzing network and packet-trace data, recommending configuration and troubleshooting actions, assisting deployments, and coordinating technical cases and status updates.
Lead implementation, training, workflow and prompt tuning for Ubie’s generative-AI service in large hospitals, driving adoption, renewal, risk recovery and customer outcomes.
Leads strategic sales of Salesforce CRM products for financial services and insurance accounts, advising executives, planning territories, building pipelines, and driving adoption.
Supports enterprise and SMB customers using generative-AI products, drives adoption and sales expansion, gathers feedback, proposes features, and plans marketing and paid support.
Supports post-deployment use of a beverage-display solution by coordinating store implementation, resolving field issues, monitoring KPIs, and improving client operations.
Contacts customers by phone about overdue credit card payments, discusses repayment options, monitors case progress, and records conversations and follow-up actions.
Oversee robotics deployment operations, build 24/7 customer support, monitor site KPIs, coordinate escalations, manage service transitions, and improve SLAs, costs, and P&L.
Support amptalk users via chat, email, and phone by resolving product questions and software issues, creating FAQs, and operating an AI chatbot and user community.
Provide risk consulting and commercial insurance proposals for corporate clients, while educating and supporting USEN insurance solicitors and real-estate referral partners. The role is based in Tokyo and allows remote work.
Support customers adopting an accounting system through setup assistance, online onboarding meetings, document guidance, and inquiry handling. Part-time weekday role in Tokyo.
Manages support-service delivery for enterprise customers and service partners, coordinating account strategy, projects, resources, and cross-functional teams to maintain satisfaction, renewals, and service results.
Manage a Product Support team, set goals, coach staff, lead technical customer engagements, and resolve complex web-security and network issues.
Lead enterprise customers from MOVO onboarding through adoption and expansion, designing multi-site projects, improving operations with data, and supporting upsell.
Manage Spider AF accounts through onboarding, adoption, retention, and expansion. Analyze customer data, improve CS processes, and relay needs to the Product team in a hybrid Tokyo role.
Lead customer success for enterprise accounts by guiding product adoption, expanding usage across sites, designing success programs and KPIs, and informing SaaS development.
Drive customer success for restaurant and hospitality accounts by improving product adoption, loyalty and renewals, gathering feedback, coordinating teams and delivering strategic QBRs in a hybrid role.
Responsible for customer support in the construction industry, handling technical inquiries and improving support quality.