BPR / IT Consultant

freee is hiring a BPR and IT Consultant for its HR and labor-management outsourcing business. The role uses experience in payroll calculation and labor procedures to help customers redesign operations and lead organizational DX.

As a project leader or consultant on customer implementation projects, the consultant identifies underlying customer issues, designs target business workflows, and works through solutions. Responsibilities include leading the full system-introduction project rather than only executing assigned tasks, managing schedules, and negotiating with stakeholders. Identified solutions are organized into repeatable best practices and developed into services.

The role uses automation technology, cloud SaaS, AI, and HR-tech tools to design operations. It may involve combining multiple SaaS products, including third-party systems, through API integrations when that provides a better customer solution. The consultant also feeds customer needs and problems directly to development teams and contributes to improving services and AI. The position includes building the foundation for expanding the IT consulting team and considering AI use in business and organizational design.

The candidate profile calls for practical payroll-calculation and operational experience at a payroll-outsourcing company or BPO vendor. The posting also seeks someone who wants to tackle upstream workflow design to solve customers’ underlying problems and work in an IT environment involving SaaS and AI.

The work supports freee’s integrated cloud software for small businesses and individuals, including accounting, HR and labor management, sales management, tax filing, and electronic signatures. The posting lists the job as full-time in Tokyo, and online interviews are available. It also describes possible future paths into organizational management and participation in product or service development.